In order to serve our customers on a higher level, our team is expanding. We have added an inside sales position (Amy Hatfield) to help with project management and expediting the quoting process so that we can get you quotes faster. We have also added a CNC Application Specialist (Jeff Robinson) to help with advanced applications and software issues you may have. Jeff has nearly two decades of hands on experience from owning his own CNC routing shop. We have also added two more Service Technicians (Josh Bradford & Kollen Erickson) to our service team which puts us at six in-house service techs!
Please help us to welcome all these new employees if you happen to see them in the field! If you would like to learn more about them please click the “more info” beneath their names.
CNC Applications Specialist
Jeff brings to the team a wealth of experience in the CNC realm as well as in the business of machining. Jeff has worked in the CNC machining industry since graduating high school and has spent the majority of the last two decades owning and operating a CNC routing shop. This firsthand experience makes it easy for Jeff to relate and strategize with our end customers. Jeff enjoys sharing the knowledge he has gained over the years and aspires to make advances in all areas of the industry. Along with his vast array of hands-on experiences, he brings forth expertise in advanced tooling, materials, softwares, and fixturing applications. Jeff has a passion for teaching and inspiring others to delve into this industry, especially our youth.
An enthusiastic sales professional with over 25 years of manufacturing and industrial sales experience, Amy brings a wide range of knowledge and expertise in Business to Business (B2B) Marketing, Project management, Customer Relationship Management (CRM) lead process generation and customer-focused service to the Scarlett team. In the inside sales role at Scarlett, Amy supports all machine deals as the project manager including quoting and customer-based follow through. She is responsible for the planning and execution of Scarlett’s presence at industry trade shows and events, assisting with lead-generating marketing campaigns, and helping Scarlett refine day-to-day processes.
TWO NEW SERVICE TECHNICIANS
Josh spends most of his free time with his wife and their Wirehaired pointer named Rowland. He enjoys deer and turkey hunting as well as playing golf.
When not at work, Kollen enjoys camping especially in the upper peninsula, ski patrolling at Timber Ridge, sailing on Muskegon Lake and Lake Michigan, and enjoys spending time with family and friends.