Overview of Differences
Why work with a distributor, why work with Scarlett?
Throughout the ages, probably since the beginning of commerce itself, the question of how a “middleman” can bring value to a transaction has been asked. It’s always been a good question and with the arrival of the internet, the future of distribution seemed to be facing the end of it’s useful life. The amount of information about products, where to find them, how much to pay for them, etcetera is all information available at the touch of a button. With so much information so readily available, why contact a distributor? Well it seems that with so much information out there, it takes a skilled and informed industry expert to help decipher and understand which of the many choices is right for the application.
At Scarlett, we believe in the distribution model and with four and a half decades of service to industrial professionals, we have proven and continue to prove the value of our service. We see the customer experience in terms of the life of the enterprise that we serve, not simply the run time on the equipment we sell. Our staff of trained sales engineers and service technicians understand their respective jobs and after spending most of each working day on a factory floor or engaged in application analysis, they are well informed on the proper solution for the job.
To further enhance our service commitment, we have opened our new office, warehouse and machine demonstration center to provide live, factory floor simulations of the latest technologies and manufacturing concepts available. We will continue to seek out tips and techniques across industry boundaries to enhance the productivity of our customers with hands-on demonstrations. Our new location will also allow us to provide better and faster field service to keep your machines up and running every day. Our goal is to be a complete machinery solution provider.